Payzoola Gadget Trade-in works to reduce the number of electronic gadgets and mobile phones that are sent to landfill sites. As mobile phones, electronic gadgets and their batteries contain numerous dangerous metals, including lead, cadmium, lithium and mercury, re-use and recycling helps protect the environment and save natural resources. We provide a guarantee that all mobile phones will, wherever possible, be re-used (in accordance with the WEEE Directive). Important information about YOUR phone and electronic gadget:

The main rules specific to mobile phones…

To help us process your phone and pay you the full working amount, please make sure that your phone:

·         Powers-up (turns on) and is in a usable, working condition;

·         Has its screen (LCD) intact i.e. not cracked or smashed. Please note that a white screen does not constitute a working phone. If the phone has a touch screen, the screen must be fully functional.

·         Has its charged battery and battery cover;

·         Is not water-damaged or any other type of liquid;

·         Does not have significant damage, although some mild cosmetic damage (general wear and tear) is acceptable;

Other things to watch out for…

Make sure your phone:

·         Is not reported lost or stolen and/or blocked by the network;

·         Is an original unit produced by the mobile phone manufacturer (e.g. Nokia);

·         Is of a UK specification – please note that we retain right to offer a re-quote if the handset does not match UK specifications.

·         Is your property and you are legally permitted to sell it;

·         Reaches us within 14 days. The price we quote you is valid for 14 days and we reserve the right to pay the current market rate for phones received after this period.

·         Is free from any lines and is not subject to any outstanding credit agreements;

·         Has its IMEI label and that the label is not damaged (15 character serial number).

·         Does not have an IMEI discrepancy e.g. label and internal IMEI mismatch.

We will not be able to issue any payment or return your phone if it is:

·         Not listed on our website;

·         Are over 4 years old;

·         Missing or has damaged IMEI labels (15 character serial number);

·         Not produced by the original manufacturer, i.e. a counterfeit handset;

·         If the handset has 2 SIM card slots i.e. a counterfeit handset

·         Barred or Reported Lost/Stolen

Please note that we do accept phone chargers and other accessories but would advise that this does not increase the value of your phone. All received accessories will be recycled automatically and under no circumstances can be returned to you.

The main rules specific to small electronic gadgets…

To help us process your gadget and pay you the full working amount, please make sure your electronic gadget(Sat Navs, MP3, Digital Cameras, Handheld Gaming Devices):

·         Powers-up (turns on) and is in a usable, fully working condition;

·         Has its screen (LCD) intact i.e. not cracked or smashed. Please note that a white screen does not constitute a working gadget. If the gadget has a touch screen, the screen must be fully functional.

·         Has its charged battery, charger (if it has a rechargeable battery), and any accessory required to be complete. (e.g. Sat Nav – windscreen mounting) and product specific cables.

·         Is not water-damaged or any other type of liquid;

·         Is an original unit produced by the electronic gadget manufacturer (e.g. Apple);

·         Does not have significant damage, although some mild cosmetic damage (general wear and tear) is acceptable

·         If the gadget is faulty we won’t be able to offer any price the device and will recycle it for free.

Please note that we will not be able to pay you any money if any of the accessories for your electronic gadget is missing.

Laptops and Large Gadgets

By agreeing to our terms and conditions and subsequently shipping your Laptop or Large Gadget to us, you certify that you are the legal owner of the Laptop or Large Gadget that you send.

We will pay you the amount quoted via our website, providing the Laptop or Large Gadget was described accurately by yourself. All units undergo inspection which involves a full test to determine its functionality status. If we find that the device’s test result is different to what you have stated, we reserve the right to refuse to purchase the device. If after inspection the device is deemed to be in a condition which qualifies it as a faulty device, we may offer a requote via your registered email address. You need to respond to the requote within 7 days of date of delivery into your mailbox. If we do not hear from you within 7 days, we will process the device at the new value.

If the customer decides to reject the requote, we will ask that the customer arranges for their device to be collected at their own cost. Alternatively we could ship the device back to you at a cost of £20.

It is your responsibility to appropriately package the device you send to us to ensure that it is protected from any harm during the shipping process. You are solely responsible for any harm that comes to the device that you send to us if you fail to package it appropriately prior to sending it.

Upon receipt of your device, all items with memory storage/hard drives will undergo an attempt to clear any data. It is your responsibility to remove any information or data from your device prior to sending it to us. You agree to hold us harmless and indemnify us from any loss or injury resulting from your failure to remove such information prior to reselling or recycling the device that you send. We are not responsible for any loss suffered by you due to any data that is not erased from the device and becomes available to any third party subsequent to our final disposition of your device. Remember to make all the necessary backups or transfer of data from your device before you send it should you wish to keep it.

Please Note:

·         We do not accept any counterfeit/copy devices and if received, no payment will be made for such devices and they will not be returned.

·         We work in conjunction with CheckMEND and every device is checked against a database to highlight lost/stolen items. No payment will be made for such devices and they will not be returned. They are reported to the police and insurance fraud departments as part of an automated process.

The main rules specific to Laptops...

To help us process your Laptop and pay you the full working amount, please make sure that your Laptop:

·         Boot-up (turns on) to the Windows Home screen and is in a usable, working condition;

·         Has its screen (LCD) intact i.e. not cracked or smashed. Please note that a white screen does not constitute a working Laptop;

·         Has a Windows Key; (This can be found under your laptop and confirms that it has a valid Windows Licence) • Has its charged battery and charger/power cable;

·         Is not liquid damaged;

·         Does not have significant damage, although some mild cosmetic damage (general wear and tear) is acceptable

The main rules specific to Large Gadgets...

To help us process your Large Gadget and pay you the full working amount, please make sure that your Large Gadget: (Playstation, Xbox, Nintendo Wii and any Tablets)

·         Boot-up (turns on) to the Console Home screen and is in a usable, working condition;

·         Reads and loads a disc/game;

·         Touch screen and related buttons are fully working

·         Has its charger/power cable (AC);

·         Has its AV cable;

·         Has its Sensor Bar (if applicable to your Console);

·         Has at least one controller

·         Has its USB cable (if applicable to your Console);

·         Has undamaged Connectors;

·         Is not water-damaged or any other type of liquid;

·         Does not have significant damage, although some mild cosmetic damage (general wear and tear) is acceptable.

Under certain limited circumstances, at no fault of ours, we may not be able to return your item and you agree to hold us harmless from any loss regarding our failure, when outside of our control, to return your laptop or other item to you. We will never under any circumstance duplicate or return any software or data contained on your laptop or other device.

Wrong Phone or Gadget Model

We examine every phone and gadget that we receive. If, on inspection, we find that the model you traded is different to the one we received, or its condition is not as described, we will advise you of its new value by email. If we do not hear from you within 7 days, we will automatically process the phone or gadget and pay you the new value.

Under no circumstances, will mobile phones or gadgets be returned after this period.

Damaged phones

We may will still pay you for your damaged phones but the values offered will be less. The price will be confirmed by email once the phone has been examined.

Handsets which have been received and are too badly damaged to process will not be retuned.

For phones which have suffered water/liquid damage we may, depending on the severity, pay a maximum of 10% of the phone's working value.

If we do not hear from you within 7 days, we will automatically process the phone and pay you the new value.

Under no circumstances will phones be returned after this period.

Damaged gadgets

We are unable to pay you for your damaged gadget. Please ensure that your gadget is fully working and has all its necessary accessories before sending it to us. By doing this, disappointment will be prevented.

SIM and Memory cards

Please ensure you remove your SIM card and memory card before sending your phone/gadget. These cards contain personal details and, for your protection, will be destroyed immediately. It is your responsibility to cancel any airtime contract linked to your SIM card. We are not responsible for any costs arising as a result of your failure to remove your SIM card. We are unable to return any SIM cards or memory cards that we receive.

We would remind you that by sending your phone/gadget to us, you agree to release us from all and any claims, losses or damages with respect to the phone/gadget, any data stored or contained therein or on any media used in conjunction with the phone/gadget (personal details, SMS, photos, games, songs or other data). We accept no responsibility in relation to the security, protection, confidentiality or use of such data and it is your responsibility to ensure that such data is removed from the phone/gadget prior to sending it to us.

Phone/Gadget Memory and Internal Hard Drives

It is your responsibility to ensure you remove all data or contacts from your phone/gadget’s internal memory or hard drive before sending it to us.

No data or pictures are retrievable once your device has completed our testing procedure.

Payments

When we receive your device, we check that it is complete, and that it meets our Terms and Conditions. Providing it does, we will post the payment to you at the address you provided when you registered

Cheques

Cheque payments - 7 working days after your device has passed our inspection. It may take longer at busy times of the year as it passes through the postal system.

If you have lost or damaged your cheque we will re-issue it. An administration charge will apply, which will be deducted from the value of the replacement cheque.

Just write to us, including the damaged cheque if appropriate, at the following address:

The Finance Department, 42 Borough High Street, London Bridge, London SE1 1XW

All valuations include VAT where applicable at the current rate.

Payments are non transferable and reserve the right to withdraw any offer without notice

Bank Transfer Payments

If you have chosen to be paid via bank transfer then it is the responsibility of the customer to enter the correct account number and sort code. We use software to verify the account exists but we cannot take responsibility for account numbers or sort codes which are input incorrectly.

We cannot, under any circumstances, recall or reissue bank transfer payments once they have been made.

BACS payments – Up to 3 working days after your device has passed our inspection.

All valuations include VAT where applicable at the current rate.

Payments are non transferable and reserve the right to withdraw any offer without notice

Postal damage and loss

Sending your phone to us using our FREEPOST address is more convenient but carries a greater risk.

For your added protection, we suggest that all phones/gadgets are sent to us by Special Delivery. Please note that you are responsible for this cost and we can not refund it.

We strongly recommend that you pack your phone carefully to minimise the risk of damage in transit. The prepaid envelope does not guarantee that the phone will be received in the same condition as when it was sent. We do not take any responsibility for lost phones/gadgets or damage in transit.

Returns - Phones

Phones will be returned to you only if we offer you a lower price and you don’t accept the requote.

We retain internal proof of dispatch and use standard Royal Mail services. We cannot take any responsibility for loss or damage once a phone has left our premises.

Returns – Gadgets

Electronic gadget can not be returned to you. If your gadget fails our test and is classed as faulty you will receive a notification email informing you that it is faulty and that we will be recycling it for free. If you’ve made a mistake by selecting the wrong model, we will notify you of the new value and process the gadget accordingly.

More than 10 devices

Should you have more than 10 devices to trade, we reserve the right to contact the customer and request IMEI's/serial number for those devices and dependent on quantities may treat the trade as bulk and as such might provide single courier service. Ensure you keep a record of the IMEI/Serial numbers of the devices you send to us. Larger quantities (10 or more) may be traded via our bulk trade channel rather than the online channel

Important things we need you be aware of (Phones and/or Gadgets):

·         Device values stated on the website are subject to change at any time without notice.

·         Users must register a valid UK mainland address.

·         Customers must be 18 years or older. Anyone under the age of 18 must have permission from a parent or guardian.

·         Phone(s) and gadget(s) traded with must be done with the permission of their legal owner(s).

·         We strive to ensure that our website is usually available at all times. We will not be liable if, for any reason, our website is not available or online for any time or any period.

·         Access to our website will be suspended temporarily without notice in the case of system failure or maintenance, repair or for reasons beyond our control.

·         We are registered under the Data Protection Act and all customer data is handled in a secure fashion.

·         Please note that any notifications of our updates or special offers will be sent via your registered account details. We also send reminder emails if we have not received your package.

·         We check all Serial number and IMEI’s via CheckMEND to ensure that devices sent to us are not reported stolen. If after checking the unit’s details we become aware of any problems, we reserve the right to withhold/cancel payment and you agree to co-operate with us and any authorities should we so request. Your unit will be quarantined and can not be sent back to you.

·         If your device has been listed on CheckMEND and you, with the help of CheckMEND and the Police, successfully unblock the IMEI, you have to notify us within 28 days of receipt of the device at our premises. If the device is still listed after the 28 days, we will under no circumstance return it or issue any payment for the device.

We shall not be liable for any indirect or consequential loss whether arising from fraud, negligence, breach of contract or statutory duty.

Payzoola.com envelope
Your gadget must be traded via the website (www.payzoola.com) in order to supply you with a reference number. Once we receive your envelope it should have a reference number. If the received gadget was not traded via our website, we will not be able to pay you and it will be recycled for free. Following this process, the gadget can not be returned to you under any circumstances.

We cannot accept responsibility for non-delivery of gadgets or damage in transit. We therefore recommend that you send units via registered post to ensure successful delivery.

If your gadget does not fit in the envelope, please order a Welcome Pack on our website.  You will be asked to choose either option.

Please note that all large gadgets, i.e. large games consoles, laptops and tablets will be collected via a courier.  This will be confirmed during and after you’ve traded your gadget(s). 

Terms and Conditions of use of the Website (www.payzoola.com)

Please read these terms carefully before using this website. This website may be used for information, communication and trading purposes only. By using this website, you agree to follow the terms and conditions set forth in this notice. If you do not agree to follow these terms and conditions, do not use this website. By accessing the website you indicate your agreement to be bound by these terms and conditions.

Usage

Subject to the terms and conditions set forth in this Agreement, Payzoola.com grants you a non-exclusive, non-transferable, limited right to access, use and display this website and the assets thereon. You agree not to interrupt or attempt to interrupt the operation of the website in any way.

Payzoola.com authorises you to view and download the information (assets) at website only for your personal, non-commercial use. This authorization is not a transfer of title in the assets and copies of the assets and is subject to the following restrictions: 1) you must retain, on all copies of the assets downloaded, all copyright and other proprietary notices contained in the assets; 2) you may not modify the assets in any way or reproduce or publicly display, perform, or distribute or otherwise use or communicate them for any public or commercial purpose; and 3) you must not transfer the assets to any other person unless you give them notice of, and they agree to accept, the obligations arising under these terms and conditions of use. You agree to abide by all additional restrictions displayed on the website as it may be updated from time to time. This website, including all assets, is copyrighted and protected by worldwide copyright laws and treaty provisions. You agree to comply with all copyright laws worldwide in your use of this website and to prevent any unauthorized copying of the assets. Except as expressly provided herein, Payzoola.com does not grant any express or implied right to you under any patents, designs, trademarks, copyrights or trade secret legislation.

Cookies

Payzoola.com.com uses "cookie" technology to enhance and facilitate your visit to the Payzoola.com website. The "cookie" files are sent to your computer and identify you as a unique user and store your personal preferences and technical information.

We use:

·         Permanent "cookies" (i.e., the cookies remain on your computer until you delete them)

·         Temporary "cookies" (i.e., the cookies last until you close your browser)

"Cookies" do not themselves contain or reveal any personal information. If you submit personal information via the Payzoola.com website information can be linked to the data stored in the cookies.

If you do not accept Payzoola.com use of cookies you may change your browser settings so that the browser does not accept cookies (instructions on how to change your browser's cookie settings should be found in the help section in your web browser. If you change the settings you may not be able to access certain parts of the Payzoola.com website.

If you have any questions with regard to our use of cookies, please contact us at webmaster@payzoola.com

User Accounts

Should you wish to trade your phone, you will be required to open an account. In such event you must complete the registration process by providing us with complete and accurate information as stated in the applicable registration form. You will also be required to choose a password and a user name. You are entirely responsible for maintaining the confidentiality of your password and account. Furthermore, you are entirely responsible for any and all activities that occur under said account. You agree to notify Payzoola.com immediately of any unauthorized use of your account or any other breach of security. Payzoola.com will not be liable for any loss that you may incur as a result of someone else using your password or account.

Changes

Payzoola.com reserves the right, at its sole discretion, to change, modify, add or remove any portion of this Agreement in whole or in part, at any time. Changes in this Agreement will be effective when notice of such change is posted on the website. Your continued use of the website after any changes to this Agreement are posted will be considered acceptance of those changes.

Payzoola.com may terminate, change, correct any errors or omissions in any portion of the website, make any other changes to the website, the assets and the products, programs, services or prices (if any) described in the website, suspend or discontinue any aspect of the website, including the availability of any features of the website, at any time without notice. Payzoola.com may also impose limits on certain features and services or restrict your access to parts or the entire website without notice or liability. Payzoola.com may terminate the authorization, rights and license given above at any time and, upon such termination, you shall immediately destroy all assets.

Intellectual Property

You acknowledge that all intellectual property rights (including, but not limited to, copyright, patents, know-how, confidential information, database rights, and rights in trademarks and designs (whether registered or unregistered) in the website are vested in Payzoola.com or its licensors.

Security
You may not:

·         use any device or software capable of interfering with the operation of the website; or

·         take any action, which imposes a disproportionately large or unreasonable putting asset on the website, which is infected with viruses, Trojan horses, time bombs or other elements that may damage or interfere with the programming structure of the website load upon the infrastructure of the website (such as sending mass emails - "spamming"), or

·         interfere or tamper with the software of the Website or the functionality thereof.

Third Parties
Payzoola.com does not undertake to monitor or review Third Party website content nor is Payzoola.com responsible for the accuracy or reliability of any such third party websites. Furthermore, Payzoola.com may provide on the website links to websites operated by other entities. If you use these websites, you will leave this website. If you visit any linked website, you do so at your own risk and it is your responsibility to take all protective measures to guard against viruses or other destructive elements. Payzoola.com makes no warranty or representation regarding any linked websites or the information appearing thereon or any of the products or services described thereon. Links do not imply that Payzoola.com or this website sponsors, endorses, is affiliated or associated with, or is legally authorized to use any trademark, trade name, logo or copyright symbol displayed in or accessible through the links, or that any linked website is authorized to use any trademark, trade name, logo or copyright symbol of Payzoola.com or any of its affiliates or subsidiaries.

Warranty Exclusions
Although care has been taken to ensure the accuracy of the information on this website, Payzoola.com assumes no responsibility therefore. The assets may contain inaccuracies and typographical errors. Payzoola.com does not warrant the accuracy or completeness of the assets or the reliability of any advice, opinion, statement or other information displayed or distributed through the website. You acknowledge that any reliance on any such opinion, advice, statement, memorandum, or information shall be at your own risk. All content is provided ‘as is’ and ‘as available’.

Payzoola.com expressly disclaims any representations or warranties of any kind, express or implied, including without limitation warranties of merchantability or fitness for a particular purpose, non-infringement, or as to the operation of this website or the content. Payzoola.com does not warrant or make any representations as to the security of the website you acknowledge any information sent may be intercepted. Payzoola.com does not warrant that the website or the servers which make this website available are free from viruses or any other harmful elements. All such representations, warranties and conditions are excluding except to the extent that law prohibits their exclusion.

Limitation of Liability

In no event shall Payzoola be liable for any direct, indirect, consequential, punitive, special or incidental damages (including, without limitation, damages for loss of business, contract, revenue, data, information or business interruption) resulting from, arising out of or in connection with this agreement, even if Payzoola.com has been advised of the possibility of such damages. In addition to the terms set forth herein, in no event shall Payzoola.com be liable for any errors, inaccuracies, omissions or other defects or un-timeliness or un-authenticity of any information contained in this website.

Jurisdiction Statement

This website is controlled, operated and administered by AJS Technology Limited. AJS Technology makes no representation that assets at this website are appropriate or available for use at other locations outside of UK and access to them from territories where their contents are illegal is prohibited. If you access this website from locations outside of UK, you are responsible for compliance with all local laws. The laws of the United Kingdom shall govern this Agreement, without giving effect to its conflict of laws provisions.

This website is owned and operated by AJS Technology Limited trading as Payzoola.com

1. Information about us. www.Payzoola.com is a site operated by Payzoola.com Ltd ("We"). We are registered in England and Wales under company number 6747294 and with our registered office at Payzoola, 42 Borough High Street, London Bridge, London SE1 1XW . Our VAT number is 942927791

Payzoola Gadget Trade-in works to reduce the number of electronic gadgets and mobile phones that are sent to landfill sites. As mobile phones, electronic gadgets and their batteries contain numerous dangerous metals, including lead, cadmium, lithium and mercury, re-use and recycling helps protect the environment and save natural resources. We provide a guarantee that all mobile phones will, wherever possible, be re-used (in accordance with the WEEE Directive). Important information about YOUR phone and electronic gadget:

The main rules specific to mobile phones…

To help us process your phone and pay you the full working amount, please make sure that your phone:

·         Powers-up (turns on) and is in a usable, working condition;

·         Has its screen (LCD) intact i.e. not cracked or smashed. Please note that a white screen does not constitute a working phone. If the phone has a touch screen, the screen must be fully functional.

·         Has its charged battery and battery cover;

·         Is not water-damaged or any other type of liquid;

·         Does not have significant damage, although some mild cosmetic damage (general wear and tear) is acceptable;

Other things to watch out for…

Make sure your phone:

·         Is not reported lost or stolen and/or blocked by the network;

·         Is an original unit produced by the mobile phone manufacturer (e.g. Nokia);

·         Is of a UK specification – please note that we retain right to offer a re-quote if the handset does not match UK specifications.

·         Is your property and you are legally permitted to sell it;

·         Reaches us within 14 days. The price we quote you is valid for 14 days and we reserve the right to pay the current market rate for phones received after this period.

·         Is free from any lines and is not subject to any outstanding credit agreements;

·         Has its IMEI label and that the label is not damaged (15 character serial number).

·         Does not have an IMEI discrepancy e.g. label and internal IMEI mismatch.

We will not be able to issue any payment or return your phone if it is:

·         Not listed on our website;

·         Are over 4 years old;

·         Missing or has damaged IMEI labels (15 character serial number);

·         Not produced by the original manufacturer, i.e. a counterfeit handset;

·         If the handset has 2 SIM card slots i.e. a counterfeit handset

·         Barred or Reported Lost/Stolen

Please note that we do accept phone chargers and other accessories but would advise that this does not increase the value of your phone. All received accessories will be recycled automatically and under no circumstances can be returned to you.

The main rules specific to small electronic gadgets…

To help us process your gadget and pay you the full working amount, please make sure your electronic gadget(Sat Navs, MP3, Digital Cameras, Handheld Gaming Devices):

·         Powers-up (turns on) and is in a usable, fully working condition;

·         Has its screen (LCD) intact i.e. not cracked or smashed. Please note that a white screen does not constitute a working gadget. If the gadget has a touch screen, the screen must be fully functional.

·         Has its charged battery, charger (if it has a rechargeable battery), and any accessory required to be complete. (e.g. Sat Nav – windscreen mounting) and product specific cables.

·         Is not water-damaged or any other type of liquid;

·         Is an original unit produced by the electronic gadget manufacturer (e.g. Apple);

·         Does not have significant damage, although some mild cosmetic damage (general wear and tear) is acceptable

·         If the gadget is faulty we won’t be able to offer any price the device and will recycle it for free.

Please note that we will not be able to pay you any money if any of the accessories for your electronic gadget is missing.

Laptops and Large Gadgets

By agreeing to our terms and conditions and subsequently shipping your Laptop or Large Gadget to us, you certify that you are the legal owner of the Laptop or Large Gadget that you send.

We will pay you the amount quoted via our website, providing the Laptop or Large Gadget was described accurately by yourself. All units undergo inspection which involves a full test to determine its functionality status. If we find that the device’s test result is different to what you have stated, we reserve the right to refuse to purchase the device. If after inspection the device is deemed to be in a condition which qualifies it as a faulty device, we may offer a requote via your registered email address. You need to respond to the requote within 7 days of date of delivery into your mailbox. If we do not hear from you within 7 days, we will process the device at the new value.

If the customer decides to reject the requote, we will ask that the customer arranges for their device to be collected at their own cost. Alternatively we could ship the device back to you at a cost of £20.

It is your responsibility to appropriately package the device you send to us to ensure that it is protected from any harm during the shipping process. You are solely responsible for any harm that comes to the device that you send to us if you fail to package it appropriately prior to sending it.

Upon receipt of your device, all items with memory storage/hard drives will undergo an attempt to clear any data. It is your responsibility to remove any information or data from your device prior to sending it to us. You agree to hold us harmless and indemnify us from any loss or injury resulting from your failure to remove such information prior to reselling or recycling the device that you send. We are not responsible for any loss suffered by you due to any data that is not erased from the device and becomes available to any third party subsequent to our final disposition of your device. Remember to make all the necessary backups or transfer of data from your device before you send it should you wish to keep it.

Please Note:

·         We do not accept any counterfeit/copy devices and if received, no payment will be made for such devices and they will not be returned.

·         We work in conjunction with CheckMEND and every device is checked against a database to highlight lost/stolen items. No payment will be made for such devices and they will not be returned. They are reported to the police and insurance fraud departments as part of an automated process.

The main rules specific to Laptops...

To help us process your Laptop and pay you the full working amount, please make sure that your Laptop:

·         Boot-up (turns on) to the Windows Home screen and is in a usable, working condition;

·         Has its screen (LCD) intact i.e. not cracked or smashed. Please note that a white screen does not constitute a working Laptop;

·         Has a Windows Key; (This can be found under your laptop and confirms that it has a valid Windows Licence) • Has its charged battery and charger/power cable;

·         Is not liquid damaged;

·         Does not have significant damage, although some mild cosmetic damage (general wear and tear) is acceptable

The main rules specific to Large Gadgets...

To help us process your Large Gadget and pay you the full working amount, please make sure that your Large Gadget: (Playstation, Xbox, Nintendo Wii and any Tablets)

·         Boot-up (turns on) to the Console Home screen and is in a usable, working condition;

·         Reads and loads a disc/game;

·         Touch screen and related buttons are fully working

·         Has its charger/power cable (AC);

·         Has its AV cable;

·         Has its Sensor Bar (if applicable to your Console);

·         Has at least one controller

·         Has its USB cable (if applicable to your Console);

·         Has undamaged Connectors;

·         Is not water-damaged or any other type of liquid;

·         Does not have significant damage, although some mild cosmetic damage (general wear and tear) is acceptable.

Under certain limited circumstances, at no fault of ours, we may not be able to return your item and you agree to hold us harmless from any loss regarding our failure, when outside of our control, to return your laptop or other item to you. We will never under any circumstance duplicate or return any software or data contained on your laptop or other device.

Wrong Phone or Gadget Model

We examine every phone and gadget that we receive. If, on inspection, we find that the model you traded is different to the one we received, or its condition is not as described, we will advise you of its new value by email. If we do not hear from you within 7 days, we will automatically process the phone or gadget and pay you the new value.

Under no circumstances, will mobile phones or gadgets be returned after this period.

Damaged phones

We may will still pay you for your damaged phones but the values offered will be less. The price will be confirmed by email once the phone has been examined.

Handsets which have been received and are too badly damaged to process will not be retuned.

For phones which have suffered water/liquid damage we may, depending on the severity, pay a maximum of 10% of the phone's working value.

If we do not hear from you within 7 days, we will automatically process the phone and pay you the new value.

Under no circumstances will phones be returned after this period.

Damaged gadgets

We are unable to pay you for your damaged gadget. Please ensure that your gadget is fully working and has all its necessary accessories before sending it to us. By doing this, disappointment will be prevented.

SIM and Memory cards

Please ensure you remove your SIM card and memory card before sending your phone/gadget. These cards contain personal details and, for your protection, will be destroyed immediately. It is your responsibility to cancel any airtime contract linked to your SIM card. We are not responsible for any costs arising as a result of your failure to remove your SIM card. We are unable to return any SIM cards or memory cards that we receive.

We would remind you that by sending your phone/gadget to us, you agree to release us from all and any claims, losses or damages with respect to the phone/gadget, any data stored or contained therein or on any media used in conjunction with the phone/gadget (personal details, SMS, photos, games, songs or other data). We accept no responsibility in relation to the security, protection, confidentiality or use of such data and it is your responsibility to ensure that such data is removed from the phone/gadget prior to sending it to us.

Phone/Gadget Memory and Internal Hard Drives

It is your responsibility to ensure you remove all data or contacts from your phone/gadget’s internal memory or hard drive before sending it to us.

No data or pictures are retrievable once your device has completed our testing procedure.

Payments

When we receive your device, we check that it is complete, and that it meets our Terms and Conditions. Providing it does, we will post the payment to you at the address you provided when you registered

Cheques

Cheque payments - 7 working days after your device has passed our inspection. It may take longer at busy times of the year as it passes through the postal system.

If you have lost or damaged your cheque we will re-issue it. An administration charge will apply, which will be deducted from the value of the replacement cheque.

Just write to us, including the damaged cheque if appropriate, at the following address:

The Finance Department, 42 Borough High Street, London Bridge, London SE1 1XW

All valuations include VAT where applicable at the current rate.

Payments are non transferable and reserve the right to withdraw any offer without notice

Bank Transfer Payments

If you have chosen to be paid via bank transfer then it is the responsibility of the customer to enter the correct account number and sort code. We use software to verify the account exists but we cannot take responsibility for account numbers or sort codes which are input incorrectly.

We cannot, under any circumstances, recall or reissue bank transfer payments once they have been made.

BACS payments – Up to 3 working days after your device has passed our inspection.

All valuations include VAT where applicable at the current rate.

Payments are non transferable and reserve the right to withdraw any offer without notice

Postal damage and loss

Sending your phone to us using our FREEPOST address is more convenient but carries a greater risk.

For your added protection, we suggest that all phones/gadgets are sent to us by Special Delivery. Please note that you are responsible for this cost and we can not refund it.

We strongly recommend that you pack your phone carefully to minimise the risk of damage in transit. The prepaid envelope does not guarantee that the phone will be received in the same condition as when it was sent. We do not take any responsibility for lost phones/gadgets or damage in transit.

Returns - Phones

Phones will be returned to you only if we offer you a lower price and you don’t accept the requote.

We retain internal proof of dispatch and use standard Royal Mail services. We cannot take any responsibility for loss or damage once a phone has left our premises.

Returns – Gadgets

Electronic gadget can not be returned to you. If your gadget fails our test and is classed as faulty you will receive a notification email informing you that it is faulty and that we will be recycling it for free. If you’ve made a mistake by selecting the wrong model, we will notify you of the new value and process the gadget accordingly.

More than 10 devices

Should you have more than 10 devices to trade, we reserve the right to contact the customer and request IMEI's/serial number for those devices and dependent on quantities may treat the trade as bulk and as such might provide single courier service. Ensure you keep a record of the IMEI/Serial numbers of the devices you send to us. Larger quantities (10 or more) may be traded via our bulk trade channel rather than the online channel

Important things we need you be aware of (Phones and/or Gadgets):

·         Device values stated on the website are subject to change at any time without notice.

·         Users must register a valid UK mainland address.

·         Customers must be 18 years or older. Anyone under the age of 18 must have permission from a parent or guardian.

·         Phone(s) and gadget(s) traded with must be done with the permission of their legal owner(s).

·         We strive to ensure that our website is usually available at all times. We will not be liable if, for any reason, our website is not available or online for any time or any period.

·         Access to our website will be suspended temporarily without notice in the case of system failure or maintenance, repair or for reasons beyond our control.

·         We are registered under the Data Protection Act and all customer data is handled in a secure fashion.

·         Please note that any notifications of our updates or special offers will be sent via your registered account details. We also send reminder emails if we have not received your package.

·         We check all Serial number and IMEI’s via CheckMEND to ensure that devices sent to us are not reported stolen. If after checking the unit’s details we become aware of any problems, we reserve the right to withhold/cancel payment and you agree to co-operate with us and any authorities should we so request. Your unit will be quarantined and can not be sent back to you.

·         If your device has been listed on CheckMEND and you, with the help of CheckMEND and the Police, successfully unblock the IMEI, you have to notify us within 28 days of receipt of the device at our premises. If the device is still listed after the 28 days, we will under no circumstance return it or issue any payment for the device.

We shall not be liable for any indirect or consequential loss whether arising from fraud, negligence, breach of contract or statutory duty.

Payzoola.com envelope
Your gadget must be traded via the website (www.payzoola.com) in order to supply you with a reference number. Once we receive your envelope it should have a reference number. If the received gadget was not traded via our website, we will not be able to pay you and it will be recycled for free. Following this process, the gadget can not be returned to you under any circumstances.

We cannot accept responsibility for non-delivery of gadgets or damage in transit. We therefore recommend that you send units via registered post to ensure successful delivery.

If your gadget does not fit in the envelope, please order a Welcome Pack on our website.  You will be asked to choose either option.

Please note that all large gadgets, i.e. large games consoles, laptops and tablets will be collected via a courier.  This will be confirmed during and after you’ve traded your gadget(s). 

Terms and Conditions of use of the Website (www.payzoola.com)

Please read these terms carefully before using this website. This website may be used for information, communication and trading purposes only. By using this website, you agree to follow the terms and conditions set forth in this notice. If you do not agree to follow these terms and conditions, do not use this website. By accessing the website you indicate your agreement to be bound by these terms and conditions.

Usage

Subject to the terms and conditions set forth in this Agreement, Payzoola.com grants you a non-exclusive, non-transferable, limited right to access, use and display this website and the assets thereon. You agree not to interrupt or attempt to interrupt the operation of the website in any way.

Payzoola.com authorises you to view and download the information (assets) at website only for your personal, non-commercial use. This authorization is not a transfer of title in the assets and copies of the assets and is subject to the following restrictions: 1) you must retain, on all copies of the assets downloaded, all copyright and other proprietary notices contained in the assets; 2) you may not modify the assets in any way or reproduce or publicly display, perform, or distribute or otherwise use or communicate them for any public or commercial purpose; and 3) you must not transfer the assets to any other person unless you give them notice of, and they agree to accept, the obligations arising under these terms and conditions of use. You agree to abide by all additional restrictions displayed on the website as it may be updated from time to time. This website, including all assets, is copyrighted and protected by worldwide copyright laws and treaty provisions. You agree to comply with all copyright laws worldwide in your use of this website and to prevent any unauthorized copying of the assets. Except as expressly provided herein, Payzoola.com does not grant any express or implied right to you under any patents, designs, trademarks, copyrights or trade secret legislation.

Cookies

Payzoola.com.com uses "cookie" technology to enhance and facilitate your visit to the Payzoola.com website. The "cookie" files are sent to your computer and identify you as a unique user and store your personal preferences and technical information.

We use:

·         Permanent "cookies" (i.e., the cookies remain on your computer until you delete them)

·         Temporary "cookies" (i.e., the cookies last until you close your browser)

"Cookies" do not themselves contain or reveal any personal information. If you submit personal information via the Payzoola.com website information can be linked to the data stored in the cookies.

If you do not accept Payzoola.com use of cookies you may change your browser settings so that the browser does not accept cookies (instructions on how to change your browser's cookie settings should be found in the help section in your web browser. If you change the settings you may not be able to access certain parts of the Payzoola.com website.

If you have any questions with regard to our use of cookies, please contact us at webmaster@payzoola.com

User Accounts

Should you wish to trade your phone, you will be required to open an account. In such event you must complete the registration process by providing us with complete and accurate information as stated in the applicable registration form. You will also be required to choose a password and a user name. You are entirely responsible for maintaining the confidentiality of your password and account. Furthermore, you are entirely responsible for any and all activities that occur under said account. You agree to notify Payzoola.com immediately of any unauthorized use of your account or any other breach of security. Payzoola.com will not be liable for any loss that you may incur as a result of someone else using your password or account.

Changes

Payzoola.com reserves the right, at its sole discretion, to change, modify, add or remove any portion of this Agreement in whole or in part, at any time. Changes in this Agreement will be effective when notice of such change is posted on the website. Your continued use of the website after any changes to this Agreement are posted will be considered acceptance of those changes.

Payzoola.com may terminate, change, correct any errors or omissions in any portion of the website, make any other changes to the website, the assets and the products, programs, services or prices (if any) described in the website, suspend or discontinue any aspect of the website, including the availability of any features of the website, at any time without notice. Payzoola.com may also impose limits on certain features and services or restrict your access to parts or the entire website without notice or liability. Payzoola.com may terminate the authorization, rights and license given above at any time and, upon such termination, you shall immediately destroy all assets.

Intellectual Property

You acknowledge that all intellectual property rights (including, but not limited to, copyright, patents, know-how, confidential information, database rights, and rights in trademarks and designs (whether registered or unregistered) in the website are vested in Payzoola.com or its licensors.

Security
You may not:

·         use any device or software capable of interfering with the operation of the website; or

·         take any action, which imposes a disproportionately large or unreasonable putting asset on the website, which is infected with viruses, Trojan horses, time bombs or other elements that may damage or interfere with the programming structure of the website load upon the infrastructure of the website (such as sending mass emails - "spamming"), or

·         interfere or tamper with the software of the Website or the functionality thereof.

Third Parties
Payzoola.com does not undertake to monitor or review Third Party website content nor is Payzoola.com responsible for the accuracy or reliability of any such third party websites. Furthermore, Payzoola.com may provide on the website links to websites operated by other entities. If you use these websites, you will leave this website. If you visit any linked website, you do so at your own risk and it is your responsibility to take all protective measures to guard against viruses or other destructive elements. Payzoola.com makes no warranty or representation regarding any linked websites or the information appearing thereon or any of the products or services described thereon. Links do not imply that Payzoola.com or this website sponsors, endorses, is affiliated or associated with, or is legally authorized to use any trademark, trade name, logo or copyright symbol displayed in or accessible through the links, or that any linked website is authorized to use any trademark, trade name, logo or copyright symbol of Payzoola.com or any of its affiliates or subsidiaries.

Warranty Exclusions
Although care has been taken to ensure the accuracy of the information on this website, Payzoola.com assumes no responsibility therefore. The assets may contain inaccuracies and typographical errors. Payzoola.com does not warrant the accuracy or completeness of the assets or the reliability of any advice, opinion, statement or other information displayed or distributed through the website. You acknowledge that any reliance on any such opinion, advice, statement, memorandum, or information shall be at your own risk. All content is provided ‘as is’ and ‘as available’.

Payzoola.com expressly disclaims any representations or warranties of any kind, express or implied, including without limitation warranties of merchantability or fitness for a particular purpose, non-infringement, or as to the operation of this website or the content. Payzoola.com does not warrant or make any representations as to the security of the website you acknowledge any information sent may be intercepted. Payzoola.com does not warrant that the website or the servers which make this website available are free from viruses or any other harmful elements. All such representations, warranties and conditions are excluding except to the extent that law prohibits their exclusion.

Limitation of Liability

In no event shall Payzoola be liable for any direct, indirect, consequential, punitive, special or incidental damages (including, without limitation, damages for loss of business, contract, revenue, data, information or business interruption) resulting from, arising out of or in connection with this agreement, even if Payzoola.com has been advised of the possibility of such damages. In addition to the terms set forth herein, in no event shall Payzoola.com be liable for any errors, inaccuracies, omissions or other defects or un-timeliness or un-authenticity of any information contained in this website.

Jurisdiction Statement

This website is controlled, operated and administered by AJS Technology Limited. AJS Technology makes no representation that assets at this website are appropriate or available for use at other locations outside of UK and access to them from territories where their contents are illegal is prohibited. If you access this website from locations outside of UK, you are responsible for compliance with all local laws. The laws of the United Kingdom shall govern this Agreement, without giving effect to its conflict of laws provisions.

This website is owned and operated by AJS Technology Limited trading as Payzoola.com

1. Information about us. www.Payzoola.com is a site operated by Payzoola.com Ltd ("We"). We are registered in England and Wales under company number 6747294 and with our registered office at Payzoola, 42 Borough High Street, London Bridge, London SE1 1XW . Our VAT number is 942927791